Shipping policy

Made to order, then shipped

Every Vessarium piece is produced after you order and hand-finished individually. Shipping time is only part of the wait — production comes first.

1. Production time

Production begins only once you approve your render, not when you place your order.

Line	Production time (after render approval)
Immortalised Edition	[7–14 business days]
League Edition	[7–14 business days]

Warrior Ball	[7–14 business days]

Render approval typically takes [5 business days] from order. Complex pieces, larger sizes, and Galaxy finishes may take longer. If your piece will take materially longer than estimated, we'll tell you.

These are estimates based on our production queue, not guarantees.

2. Shipping times

Once your piece is finished, packed, and collected by the courier:

Destination	Estimated transit
South Africa — major centres	[7–14 business days]
South Africa — outlying areas	[7–14 business days]
International	[14–21 business days]

Transit times are the courier's estimates and start from collection, not from order. Customs can add time we can't predict or control.

3. Shipping cost

Shipping is calculated at checkout based on your destination and the size and weight of your piece. The cost shown at checkout is what you pay.

4. Tracking

You'll get a tracking number by email as soon as your piece is collected. If you haven't received tracking within [5 business days] of your production window closing, email studio@vessarium.com.

5. Customs, duties and import taxes

For international orders, import duties, customs charges, and local taxes are your responsibility and are not included in the price you pay us, unless the checkout expressly states otherwise for your market.

These are levied by your country, not by us, and we cannot estimate them in advance. If a parcel is refused or abandoned at customs, we cannot refund the piece — it's made to order and cannot be resold.

Prices display in your local currency. Orders are charged in ZAR at the current exchange rate — your bank converts automatically.

6. Delivery address

Check your address before you approve your render. We ship to the address on the order. We can update it any time before the parcel is collected — email us. Once collected, we cannot redirect it, and re-delivery to a corrected address will be charged.

Undeliverable parcels returned to us due to an incorrect address will be re-shipped at your cost.

7. Damaged or lost parcels

Damaged in transit: contact us within 7 days of delivery with photos of the piece and the outer packaging. Keep everything until the claim is resolved.

Lost in transit: if tracking stalls or the parcel doesn't arrive, contact us and we'll open a claim with the courier. Once the loss is confirmed, we'll remake and reship your piece at no cost.

studio@vessarium.com